Shipping policy

Processing & Production Times

Made-to-order items take approximately 7-10 working days to produce. The production process involves multiple stages, including tooling, dyeing, and antiquing, which require 2-3 days of drying time before assembly and packaging.

Shipping & Estimated Delivery Times

Most orders are collected and shipped via Royal Mail. Royal Mail will hand the parcel over to a courier of their choice if they do not operate in your region. I always use a Tracking service, so you can follow your parcel.

Shipping costs vary depending on the size, weight and destination of the order. Estimated delivery times are as follows:

  • UK Domestic: 1-3 business days
  • Europe: Currently not available
  • USA & Canada: 7-10 business days
  • Australia & New Zealand: 10-14 business days

Please note that these are estimates and may vary due to customs processing, postal disruptions, or high-demand periods.

International Shipping & Customs

  • For customers outside the UK: Any customs duties, taxes, or import fees required by your country are the buyer’s responsibility.
  • For US customers: Orders are shipped with Royal Mail’s Postal Delivered Duties Paid (PDDP) service, meaning all duties and taxes are collected at checkout — no extra charges on delivery.

  • Customs delays: Please note that I cannot be held responsible for any delays caused by customs clearance procedures.

Order Cut-Off Times & Expedited Shipping

  • If you require an urgent order, please contact me before purchasing to check availability. Rush orders may incur an additional fee.
  • Expedited shipping options are not available as standard, but if you require faster delivery, please contact me before placing an order.

Lost or Delayed Packages

  • If your order has not arrived within the estimated timeframe, please allow an additional 7 business days before contacting.
  • If your package is confirmed lost by Royal Mail, I will offer a replacement or refund.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. I cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Returns Due to Non-Collection

If a package is returned to me because it was not collected from a postal facility or was refused by the recipient, the buyer is responsible for any re-shipping fees.